Hawaii Rattan Furniture

Curbside/ Drop Shipping Charges

The “Curbside/Drop Shipments” are delivered via Motor Freight. This type delivery is cost effective to areas where “In Home Delivery” is expensive.  The items being delivered  are not unwrapped and carried into the house or business. It is the customer’s responsibility to have able bodied help to unload the merchandise and carry it into the house or business. Before delivery, the shipping company will call the customer a day in advance to arrange for delivery.

If a customer is unable to receive a curbside/dropship delivery they must notify us at the time of order.

Curbside Delivery Alternatives

If a customer is unable to receive a curbside/drop ship delivery they must notify us at the time of ORDER.  If special arrangements are necessary, additional expense will apply depending on the customer’s needs. For example, a *”Threshold Delivery” would add an additional charge of  around $75, a lift-gate would add a additional cost of around $75, whereas,  a  “In Home Delivery” could add substantially more depending on the location. Once the order has shipped we cannot change the shipping arrangements. If a customer does not tell us of special needs at ORDER TIME but than decided to add a Threshold or Lift-gate option, the customer is responsible for any/all additional charge because they did not notify us of such needs at the time of ORDER.

* “Threshold Delivery” – Merchandise is placed into a garage or on a porch/patio. Also, the merchandise can be placed inside a doorway that is wide enough to accommodate the large boxes. If the doorway is not wide enough the merchandise would be placed in front of the doorway.

Delivery to business location

If you ship your order to a business location, you may deduct $40 off your motor freight cost. Note: this must be a business located in a commercial area with regular hours. Home office locations do not qualify for this discount.

Special Needs Deliveries

Most deliveries will fall into the “normal delivery” category, however, there are situations where we may have to collect charges for special needs deliveries. These include: homeowner association restrictions, island locations or any other situation that may require sub-contractors or additional costs to make a delivery. Generally, if you don’t think your situation is unusually difficult it probably is not. If you are aware of any unusually difficult delivery requirements please advise us at the time of order to avoid any unexpected charges.