If a customer is unable to receive a curbside/drop ship delivery they must notify us at the time of ORDER. If special arrangements are necessary, additional expense will apply depending on the customer’s needs. For example, a *”Threshold Delivery” would add an additional charge of around $75, a lift-gate would add a additional cost of around $75, whereas, a “In Home Delivery” could add substantially more depending on the location. Once the order has shipped we cannot change the shipping arrangements. If a customer does not tell us of special needs at ORDER TIME but than decided to add a Threshold or Lift-gate option, the customer is responsible for any/all additional charge because they did not notify us of such needs at the time of ORDER.
* “Threshold Delivery” – Merchandise is placed into a garage or on a porch/patio. Also, the merchandise can be placed inside a doorway that is wide enough to accommodate the large boxes. If the doorway is not wide enough the merchandise would be placed in front of the doorway.