We thank all of our customer for the privilege of providing them with the best wicker and rattan furniture at the lowest possible price. Whether it is a wicker mirror, hamper, chair, or a entire wicker living room, sun room, den etc. it is our pleasure to serve you. Occasionally, we have customers who take the time to write us about our wicker products and service. All of us have very busy lives and we are especially grateful for customer feedback. It means a lot to us because we do take pride in our work. At this time I would like to share some of the letters with you.
Just to confirm that again the entire order arrived with flawless execution … couldn’t be happier … this is the second major order you coordinated to arrive in KY while I live in TX … my brother plans to order from you as well. Everything was in great shape and great value for money. Although I never do this … you are more than welcome to post my comments … rarely do I receive such good service and work with people that understand and accommodate my needs.
-Best Regards Tom
Dear Frank and Audrey,
Anyone who walks into a store to make a purchase or who goes on line to make a purchase and still come away feeling they have not been helped obviously have not shopped at Kozy Kingdom. Audrey and your customer service skills are remarkable.
I am in LOVE with my rattan dinette set, my wall unit and my table bookcase. I was very worried about shopping on line and you put me at ease.Â When you were not available, Audrey stepped right in and put me at ease. I will purchase from Kozy Kingdom again, and I will recommend Kozy Kingdom to my family and friends.
I purchased a wood carved TV stand with the swivel top w/casters.
I want to advise you that I am particularly pleased with my purchase. I enjoy the fact that it is so different and that it fits into my rather “electric” style of decorating.
I will gladly recommend the Kozy Kingdom to my friends and family.
I will also consider making future purchases for myself.
I just love the George Town wicker couch that I ordered from you and it is truly a pleasure doing business with you.
I normally don’t express comments regarding items I receive shipped to me, as I believe good delivery is part of the service included with a purchase. However, the wicker furniture you shipped me was special.
My wife said she had never seen packing as thorough as you packed our furniture, nor have I.
We also compliment you on selecting the Bistro table as it really fits in with the wicker furniture. While there are risks in buying from the internet, I must say your business is one I would recommend to anyone.
Thanks for honesty and help.
You are a model for conducting quality, ethical business over the internet. I am very careful and was cautious in making a purchase. However, here in Northern NY (the Canadian Border) I couldn’t find what I wanted in quality wicker. Our wicker set for our sun room arrived yesterday. It is everything we hoped for and more. The quality of the cushions is wounderful. Everything was carefully packaged and arrived when you said it would. Thank you so much for wonderful service We feel fortunate to have found you.
I received the 2 standing shelves that I ordered from you last week. The quality is exceptional, and I am very happy with them, the colors so rich and bright, nice and white. They are beautiful shelves, and they look great in my living room, on either side of a dark brown dresser under a mirror that is on the wall. They make a great contrast to the darker pieces in the living room; these are the first white pieces of furniture in the room, and they look great The packaging of the furniture was done exceptionally well also. Great job! Everything came in great shape! Thank you for great products, and I will be sure to order from you again! If you have any new products, please email me the literature on them. Thanks! And thanks for being so polite on the phone…your customer service is A+ as well!
-Mary Ann Nalbone
The furniture arrived on Friday. It is very nice and we are very pleased with it–it is extremely comfortable to sit in and the room it is in is already becoming a favorite hang out. Thanks for your help and the extra time you took to verify the measurements on your website. The pieces were well packed and the driver was on-time and polite. Thanks again for a great transaction!
I was very hesitant to purchase furniture over the internet but being in MI there are no local rattan dealers. My dining set arrived today. It is perfect. The packaging was excellent and the cushions are great.Thank you for a beautiful set and a great experience in purchasing it.
Just want to let you know that we received the Grand bedroom furniture along with the glass tops and the round mirror. We love it…….really good looking, well made pieces. Your prices are so low for the quality of the wicker. Thanks again.
I received my wicker furniture this weekend and I absolutely love it! I read some of the testimonials posted on your web page and I also wanted to show my appreciation for the beautiful furniture I received. Since I ordered my furniture online I was somewhat skeptical of what it was going to look like but I am more then satisfied with it. It is absolutely gorgeous! The quality is amazing and you can’t beat the price. The service provided by you and your staff is excellent and I was very happy with the drlivery and clean up process.
You’ve created another very happy and satisfied customer. I will certainly recommend your business to friends and relatives.
I just received my order and felt compelled to let you know how pleased I am. I was hesitant to order over the internet, just by seeing a picture and not knowing how sturdy the furniture would be. I was pleasantly surprised by the quality. I had wanted a quality set for my granddaughter, that had the look of an heirloom. This set will definitely last and looks wonderful. This will be a wonderful surprise for her when she sees it under the Christmas tree set up with a tea set and dolls. Thank you so much for the prompt delivery
We received the new cushions for our couch and loveseat and they are just perfect! The colors are just as expected and go with everything in the condo. The fabric is so nice, a perfect fit for the beach. Thank you so much for the quick delivery – we were able to get them in place before the Memorial Day weekend! You did a great job from start to finish, from providing the swatches to ordering to delivering. We had such a great experience that we will recommend you to all our friends!
Mary Louise York
Lake Wylie, SC
I had my furniture delivered yesterday and I have to tell you I couldn’t be more pleased with the delivery service and of course the furniture I ordered. The Captiva set is beautiful. The colors are so vibrant and pretty. The pillows with the dragonfly and fringes on them are so different. It is such an attractive set. The furniture is of such great quality. The rattan and wicker goes so well together. I would highly recommend your company to everyone I know. I bought this set from just seeing it on your internet site. It is exactly what I saw. I am so happy with the choice I made. Thank you again for such great attention to my order and great service.
I just wanted to drop you a note about the great service that your company provided to my family. We ordered wicker furniture for our beautiful new wraparound porch in our new location. We ordered swings and rockers and a love seat
We have never ordered furniture online before and were a bit concerned about ordering something without seeing it. We did not have to worry because all of the furniture was as presented on your website.
We live now in Arizona. We also had a concern abour having items shipped acorss the country from your location.
We wanted to say that our concerns were not necessary. All of our furniture arrived safely and without incident.
Your people packed all of the items properly to take the cross country trip. We thank you and your people very much for the service.
Rich and Dee Tuminello
We received our furniture today and we are very very pleased. It arrived in perfect condition and the quality and craftsmanship is excellent. The cushions are very confortable and well made and the fabric is beautiful.
Thanks so much.
Tim and Mary Lou Bishop
I received the new glass top in excellent condition. Thanks so much for all you did. I love the new furniture, and will be visiting your website again soon! So will my friends! I enjoyed doing business with you.
We received our wicker sofa, chair and tables this past Tuesday. It is just as pretty as it is in the picture. We are very pleased with our purchase. Thanks so much, a pleasure doing business with you and Audrey
Dear Frank and Audrey,
I received my two Belize wicker chairs and ottomans on Tuesday, November 18th.Â They arrived in less than 4 weeks after ordering them. They are beautiful and look great in the sitting room area in my master bedroom. I was impressed at how well they were packaged for shipping.
I truly appreciate the time that Audrey spent with me on the phone in helping me to decide on my order.Â Thank you both so much for such a wonderful transaction. My husband and I will enjoy this beautiful wicker furniture for years to come.
Frank, just received the cushions you had made for me and they look and fit wonderfully. Thanks for your help. I will recommend you to my friends.
Roger Van Kammen
Hello. I simply want to let you and your staff know how pleased I am with my recent order, pieces from the Surfside bedroom collection. The construction is sound, the pieces are not only well-made, but beautiful as well, and everything was securely packaged. We have received numerous compliments on our bedroom furniture. Thank you so much!
Crystal Russell-Kruer Floyds Knobs, IN
Hello Mr. Morris, I just wanted to let you know that I received the replacement cushions and that I am a very satisfied customer. They fit perfectly and I was especially pleased that they are made in the USA. Thank you!
VERY SPECIAL THANKS TO YOU FOR THE PERFECT REPLACEMENT CUSHIONS!!! This is the second time that we have ordered cushions from you–12 cushions in all!! We are so pleased that you could take the measurements that two very inexperienced people made and interpret them just as we envisioned them and to fit so perfectly. Two sets of cushions made for indoor rattan couches are plaid and we are in awe of the way they all match up –again from our measurements and diagrams sent from here in California to you in New York and then arriving on our doorstep in great condition. Thank you, thank you. We send you our compliments and appreciation.
Blaine and MaryLee Braniff
Dear Frank E. Morris,
I just received my order for replacement cushions and pillow for my wicker! What a delight to open the box and find the complete order and great quality in your product! The order was filled in a very reasonable time and it is a pleasure to do business with you! Your company will be highly recommended to my friends and family. Thank you for you accommodating manner, great quality and prompt service.
Sincerely with appreciation,
Cape Cod, Massachusetts
Frank- I just wanted to let you know I received the replacement cushions for my wicker furniture I ordered from you. I am beyond thrilled. Ordering this type of product online had me a little hesitant, but I am sure glad I took the chance. What gorgeous fabric and so well made. I am 110% satisfied! I will highly recommend you to everyone I know. I really appreciated the time you spent with me on the phone to make sure I was getting the correct size. And what a nice surprise that they were delivered quicker than expected. Absolutely wonderful experience dealing with you and your company. Will be ordering from you in the future.
Hi Frank! I just wanted to say “thank you” to all at Kozy Kingdom because I did receive my cushions and I am so pleased with the way they turned out! The cushions look and feel absolutely wonderful! I am so excited about the “new look” I have created with these beautiful fabrics. Great job! And I am recommending you to anyone who is looking for a fresh new look in their furniture and to anyone who needs cushions! Again, thank you and happy holidays!!!!
Dear Sir Madam,
I have been meaning to write and tell you how pleased we are with our replacement cushions we ordered from your company. I was a little leery about ordering over the internet but they fit as if they were sold with the set, but a better quality and workmanship than the originals. We were also wonderfully surprised at the quick turn around as well. Now my sunroom has a great new look at less than 1/3 of buying new and a better quality. Ordering was easy and I’m certainly going to not only use you again but recommend you to my friends.
My husband Tom and I would like to thank you and your store for the great quality wicker pieces we just purchased, and also thank you for the courtesy and helpfulness of you and your staff. We purchased the white 4-drawer split dresser with the matching glass top and large oval wicker mirror for our guest room. We also purchased the 7-drawer split, wood carved dresser in the antique (brown) wicker, with glass top and matching mirror for our bedroom. Both pieces are simply beautiful and they look fabulous in our new vacation house in the Pocono’s!
We were also very impressed with how carefully these pieces were packed for shipping. We had concerns about the glass tops and mirrors since we were transporting them by car to PA. There was no need for concern because all the pieces were packed so carefully and thoroughly, and when we opened the boxes, the dressers, the glass tops, and the mirrors were all in perfect condition.
Again, thank you. It was a pleasure doing business with you. The pieces are even more beautiful than they appear on your website (and they looked pretty darn good there)!
If we ever need more wicker, we will come and see you. And, if anyone I know considers buying wicker pieces, I will certainly send them to you.
Margaret and Tom Crossan
Wanted to let you know that the cushions arrived safely and in good condition a few weeks ago. As usual, they are of great quality and workmanship. Thank you very much much for your help in choosing coordinating fabrics, they look great!
Just wanted to let you know that I received my order today. The cushions are beautiful and they fit perfect. I diffidently will recommend you. Thanks again.
FRANK I JUST WANTED TO EXPRESS MY THANKS TO YOU. THE CUSHIONS ARE PERFECT AND THEY LOOK GREAT. THANKS AGAIN. ANYBODY THAT I KNOW WHO MAY NEED YOURS SERVICES I WILL HIGHLY RECOMMEND YOU
Wanted to let you know that I received my replacement cushions today (Friday July 31). They look so nice and you guys should be proud of your work. Will be happy to give your company name to anyone wishing to purchase cushions etc. Have a good weekend and thanks for all your help
We received the cushions yesterday. They are beautiful and a perfect fit for the couches. Thanks so much for all your help and for such speedy delivery.
I just received my replacement cushions and love them. They fit perfectly. The rattan set looks better than when we originally purchased it. Thank you.
Hi Frank, Hi Audrey
Wanted to let you know that I received my cushions last week and they are terrific! Well made, a good representation of the fabric. My patio has a been given a great refresh:)! Thanks very much!
Our wicker furniture cushions came three days ago and we are absolutely thrilled with them! The quality is outstanding, the fabric colors true to the pictures on your website and they fit perfectly, even the custom chaise lounge cushions. We’ve received loads of compliments already, even from the Fed Ex delivery man! They are just beautiful and we are very pleased with the reasonable price and quick delivery. Thanks!
Ron and Krista Iddins Georgia
Received my cushions last week, they look GREAT! Fit perfectly too! Thank you for the quick service and beautiful update to my room!
I received the replacement cushions for my wicker furniture yesterday â€“ they are SUPER! The fabric is excellent, the fit is perfect (thanks to you helping me through measuring everything). My sunroom wicker furniture now looks brand new. I cannot say enough about how great it was to deal with you & your company. Thank you so much!
Feel free to use my remarks on your testimonials.
Yesterday, I received my replacement cushions for my wicker furniture from Kozy Kingdom. I wanted to let you know how very pleased I am with them. They look beautiful! I was at first hesitant to order replacement cushions by phone, but after talking to you, I felt like I was in good hands. You took the time to explain how the cushions would be made to fit my furniture, based on the measurements I gave you. And the fit is perfect – as if you came to my home in North Carolina and measured them personally 🙂 The quality and craftsmanship is far above my expectations. Thank you so much!
Please feel free to use my comments on your website testimonial page.
I just wanted to wish you a Happy New Year and congratulate you on the wonderful service and furniture we received from Kozy Kingdom. I have always searched the internet for the best products and prices of anything I am going to buy. Your professionalism and knowledge of the wicker furniture I was hunting for was terrific and made me and my wife very comfortable in making a large purchase from you.
The internet site you have put together is one of the best sites I have seen regarding any product and again I congratulate you on it. Living in Florida I had a multiple of wicker stores to chose from but your furniture and prices blow any of these Florida stores away by at least 30 to 40 %..The quality of the wicker furniture is not matched by any company in Florida and all my friends and neighbors are shocked that I got all of this for the price I told them.
Thank You Again and Have a Happy New Year,
I doubt you’ll remember me at all but I’ll try to quickly refresh your memory. My husband & I ordered wicker furniture from you last summer to be sent to Tropical Shipping in Miami for consolidated shipment to Anguilla, BWI. I talked with you numerous times on the phone – you were in the process of moving your store at the time – but nevertheless you were very patient & helpful
Anyway, I have been meaning to e-mail you ever since last fall when we got to Anguilla to let you know that all of the furniture arrived in very good condition and we are completely satisfied. The timing of its arrival was just right, and my husband & I would like to thank you for doing such a good job with the whole order. We are very appreciative & most grateful to you.
With best regards,
Betty & George Swan
We received our furniture today and are we ever pleased with it. It is lovely and the green you chose for the chairs was perfect. That is exactly the color I was hoping for. We were so thrilled to receive it so soon as we are expecting company in the next week or so. Thank you so much for your help on the telephone also. You helped us so much with your description of the fabrics over the phone. It is hard to order sight unseen but you certainly were a great help and our extra set of eyes. I am glad we chose the pattern we did. The colors are perfect.
Thanks again and we love the furniture.
Jim and Millie Weaver
The glass top for the end table came in on Friday and now my Island Paradise set is complete. The bananarama banana fabric is beautiful â€“ Audrey was right about it when I spoke with her on the phone. Thank-you to you and Audrey for being so helpful and kind, I am already thinking of what I can purchase next!!
We just want to tell you that we really like the Marienda Rattan table and chairs that we bought from you and had shipped to Arizona last month. Everything arrived in good condition and we are very happy with the furniture!
We will recommend your store to any of our friends in the future. It was worth driving down from Connecticut that day just to see your store. (And asking ALL THOSE questions!)
Brenda & David Newitter
I simply wanted to let you know how happy I am with the wicker shelving units I bought. I will admit I was skeptical whether they would make it through the shipment. They arrived quickly and in fine shape! Your packaging was obviously done with much care.
While we live in a somewhat metropolitan area, there is no furniture stores carrying wicker shelving units, particularly “quality” pieces like I received.
Thank you for your great service! Should I decide to add to my “wicker” room, I know where to go.
Just a note to let you know that the wicker doll armoire that I ordered for my granddaughter on December 21 arrived in time and that she was thrilled with it.
I wanted to let you know that I appreciate all the extra effort you put forth to make a little girl happy and her grandmother still looking good!
In this day and age I find very few people are willing to go the extra mile for an unknown customer – I feel very fortunate that you are not one of them.
Again, thanks so much for a really good shopping experience.
Happy New Year!
Item received and perfect. Thanks for a great deal!
Hi Frank….I am glad that I found you….if anyone wants stuff that you have on your website…I will recommend you….
Just wanted you to know that the wicker trunk is absolutely beautiful, just as pictured and I love it. Meant to thank you sooner —
I got the furniture today. Unbelievable and in perfect condition. I am so pleased with the quality and the generous drawers. Once I finish with this bedroom, I’m starting on my room and I think I will be ordering the Sea Breeze Collection for that room. And, I’m looking at the living room sets for my home office. I will most likely be in touch with you soon. Thank you from one very pleased customer.
Hi Frank, I just wanted to let you know that I LOVE my new furniture! It came so quickly and it is beautiful and perfect! Thanks so much!
I recently ordered a round wicker mirror from your company as a Christmas gift for my mother. I wanted to take time to thank you for carefully packing and shipping the mirror. I could tell that extra time was taken to wrap and pad the piece. My mother loved it! I was somewhat hesitant to order a glass mirror from a company that I have never heard of, but I will definitely recommend Kozy Kingdom in the future!
Just wanted to let you know that the furniture that I ordered finally arrived. We haven’t unwrapped everything: the ottomans are still wrapped up, but everything else is absolutely beautiful. You’re right: These pieces are very well made. I’m really thrilled with the chairs, and my husband thinks that they are very comfortable. Thank you and Audrey for all the help. I really appreciate doing business with such nice folks.
All my best wishes for a Healthy & Happy New Year,
Thank you so much!!! The sofa is so much more than I expected. Very very nice and sooooo comfortable to sit in. Haven’t slept on it yet, will try it out, but I am sure it’s great as the mattress is very nice. It’s beautifully upholstered and the fabric is perfect. I will pay out your website to friends.
Dear Frank and Audrey,
Thank you for your service in helping us purchase the Bayside Bedroom Set. It arrived safe and sound and so well packed nothing was damaged. We are very pleased with the quality of the furniture and it looks lovely in the spare bedroom. We arrived back in NY last Saturday and have been in seventh heaven visiting the our new grand daughter but it sure is cold up here – lol We’re heading back on Monday to spend the rest of the cold weather down there Again, thank you for a great transaction.