Aca Warranty

Manufacturer Warranty

Limited one year Warranty

1.  Furniture Frames and Finish  should be free from manufacturing defect for a period of one year under normal use and conditions.

A.   Bamboo is a specie of rattan family that possesses great strength and durability. This material is hollow but the thick outer wall is the source of its great strength which makes this material the most durable in the rattan family. Bamboo can develop small cracks on the surface which is a natural characteristic of  the material and is not to be considered a flow or defect. These small cracks are the result of air escaping the hollow center due to changes in humidity.

B. The rattan, wicker and bamboo we use are natural products that grow as a vine in the Philippines and Indonesia. Since it is grown out of the ground, this material possesses characteristic marking and coloration which make them unique. Small visual splits in rattan poles and slight variations in wicker are natural characteristics and are not to be considered as flaws. Since authentic wicker and rattan reeds vary, each piece accepts finishing materials differently creating charm and character all of its own. Therefore, finishes and material sizes may vary.

2.   The spring base or cross-strap webbing deck construction carries a one year warranty which applies to broken, weak or noisy deck construction. Under normal usage, springs as well as webbing will soften with age and should not be considered a manufacturing defect.

3.  Seat Cushions and all other cushions, padding and filling materials are warranted against excessive loss of foam resiliency, loss of filling materials through loose or open seams and shifting of padded materials for a period of one year. Do not confuse loss of foam resiliency with softening. Some softening will occur through normal usage and should not be considered a manufacturing defect. Under normal usage, filling and materials will soften to conform to the shape of the user, up to 15% but this is considered normal and not a manufacturing defect. Cushions should be flipped and rotated routinely to insure maximum comfort and cushion life.

4.  All mechanisms such as sleeper units, swivel hardware, etc. are warranted against defective materials or workmanship for one year, commercial use or customer abuse excluded.

5.  Sleeper sofas are made standard with a fully upholstered frame for extra strength and durability. All sleepers are standard with a 5 inch innerspring mattress Sleeper mattresses are covered for one year for loss of resilience. Please note the mattresses are folded inside the mechanism and will become creased at the fold lines. This is normal and should not be considered a manufacturing defect. We recommend that you periodically rotate the mattresses, head to foot, to increase longevity.

6,  General workmanship including tailoring, seams, buttons, legs, casters, and exposed wood parts are all warranted for one year against manufacturing defects.

7. Upholstery fabrics vary in grade and quality and are not covered under our warranty, i.e. fading, shrinkage, soiling, etc. We will, however, warranty fabric against seam tears, and flaws. Dry lots may vary from shipment to shipment. This is not considered a defect. It is our recommendation that the fabric be properly cared for with routine vacuuming and cleaning in the prescribed manner.

8.  Warranty for contract use: Warranty coverage does not apply to furniture used for commercial purposes or furniture altered from its original state. If you need commercial grade furniture please talk to your sales representative.

Tags: