Returns / Guarantee
We are confident you are going to love your furniture, but if in the unlikely event you don’t, you may return the merchandise, that is not a special order, within 30 days of the date received, for the full purchase price. You will only be responsible for the “actual shipping cost” which is the amount we pay to ship the product to you and back to the shipper. The merchandise must be returned in it’s original packaging to protect it from damage.
If an items is make to customers finish and/or fabric specifications it is considered special ordered and we charge a 15% restocking fee in addition to shipping charges. We will repair or replace any merchandise that arrives damaged at our expense.
We at Kozy Kingdom take pride in our customer service. Yes, furniture can arrive damaged do to either shipping or an unseen problem at the factory. We try to minimize these problems by offering furniture with a proven track record. Rest assured if you do have a problem we will handle it in a timely manor. If your package has obvious exterior shipping damage note this on the freight bill before signing. Call us for help.
When should you expect delivery
Generally, items that require cushions take about 4 to 8 weeks to be delivered. If time is especially important to you, let us know and we will direct you to our quick ship items. Case goods can usually be delivered in about 2 weeks. When your order is placed we take every precaution to eliminate any obvious problems. Most of the time this initial screening of possible problems is effective. If there is an apparent delay, with your order we will notify you. Occasionally, unforeseen problems occur do to a change of dependencies. If unforeseen problems arise, we will keep you informed. Your understanding is appreciated.
We require a 30% deposit at the time of order. The balance is due when the merchandise is delivered to the shipping company. For orders less than $200 full payment is due at time of order.
If you need replacement cushions just call. We’ll be happy to advise you of your best options. Be sure to measure your cushions carefully because replacement cushions are special ordered and are not returnable. If you need help in measuring go to Frank’s measuring tips
New York state deliveries must add appropriate sales tax for their local tax jurisdiction. All deliveries outside N.Y. are subject to rules and regulations of their state government, the customer is solely responsible for paying any (sales tax due), directly to their state government.
We make every effort to update our site. Occasionally, market conditions force us to adjust our prices. We reserve the right to adjust prices at the time of your order.
Rattan Furniture & Wicker Furniture; Rattan and wicker products are made from natural materials and are hand crafted. Any variations in the weave or finish are inherent characteristics and are considered part of it’s charm and beauty.
Kozy Kingdom is not responsible for typographical or photographical errors.