DELIVERY

WHEN SHOULD YOU EXPECT DELIVERY
Generally, items that require cushions take about 4 to 8 weeks to be delivered. If time is especially important to you, let us know and we will direct you to our quick ship items. Case goods can usually be delivered in about 2 weeks. When your order is placed we take every precaution to eliminate any obvious problems. Most of the time this initial screening of possible problems is effective. If there is an apparent delay, with your order we will notify you. Occasionally, unforeseen problems occur do to a change of dependencies. If unforeseen problems arise, we will keep you informed. Your understanding is appreciated.

RETURNS
You may return your purchase if you are not satisfied. You will be reimbursed the full purchase price, you will, only, be responsible for shipping charges to and from original destination. Item we make to your finish and/or fabric specifications are considered SPECIALLY ORDERED, and are not returnable.

PRICING
We make every effort to update our site. Occasionally, market conditions force us to adjust our prices. We reserve the right to adjust prices at the time of your order.

DAMAGES
We at Kozy Kingdom take pride in our customer service. Yes, furniture can arrive damaged do to either shipping or an unseen problem at the factory. We try to minimize these problems by offering furniture with a proven track record. Rest assured if you do have a problem we will handle it in a timely manor. If your package has obvious exterior shipping damage note this on the freight bill before signing. Call us for help.

PAYMENT
We require a 30% deposit at the time of order. The balance is due when the merchandise is delivered to the shipping company. For orders less than $200 full payment is due at time of order.

REPLACEMENT CUSHIONS
If you need replacement cushions just call. We'll be happy to advise you of your best options

SALES TAX
New York state deliveries must add appropriate sales tax for their local tax jurisdiction. All deliveries outside N.Y. are subject to rules and regulations of their state government, the customer is solely responsible for paying any (sales tax due), directly to their state government

ERRORS
Kozy Kingdom is not responsible for typographical or photographical errors.

Rattan Furniture & Wicker Furniture Rattan and wicker products are made from natural materials and are hand crafted. Any variations in the weave or finish are inherent characteristics and are considered part of it's charm and beauty.