We are confident you are going to love your furniture, but if in the
unlikely event you don't, you may return the merchandise within 30 days of
the date received, for the full purchase price. You will only be responsible
for the "actual shipping cost" which is the amount we pay to ship the product to you and back to the
shipper. The merchandise must be returned in it's original packaging to
protect it from damage.
Items we make to customers finish and/or
fabric specifications are considered special ordered, and are not
returnable. We will repair or replace any merchandise that arrives damaged
at our expense
We at Kozy Kingdom take
pride in our customer service. Yes, furniture can arrive damaged do to
either shipping or an unseen problem at the factory. We try to minimize
these problems by offering furniture with a proven track record. Rest
assured if you do have a problem we will handle it in a timely manor. If
your package has obvious exterior shipping damage note this on the freight
bill before signing. Call us for help.
When should you expect delivery
Generally, items that require cushions take about 4 to 8
weeks to be delivered. If time is especially important to you, let us know
and we will direct you to our quick ship
items. Case goods can usually be delivered in about 2
weeks. When your order is placed we take every precaution to eliminate any
obvious problems. Most of the time this initial screening of possible
problems is effective. If there is an apparent delay, with your order we
will notify you. Occasionally, unforeseen problems occur do to a change of
dependencies. If unforeseen problems arise, we will keep you informed. Your
understanding is appreciated.
We require a 30% deposit at the time of order. The balance
is due when the merchandise is delivered to the shipping
company. For orders less than $200 full payment
is due at time of order.
If you need replacement cushions just call. We'll be happy
to advise you of your best options. Be sure to measure your
cushions carefully because replacement cushions are special
ordered and are not returnable. If you need help in measuring
Frank's measuring tips.
New York state deliveries must add appropriate sales tax for
their local tax jurisdiction. All deliveries outside N.Y. are
subject to rules and regulations of their state government,
the customer is solely responsible for paying any (sales tax
due), directly to their state government
We make every effort to update our site. Occasionally,
market conditions force us to adjust our prices. We reserve
the right to adjust prices at the time of your order.
Rattan Furniture & Wicker Furniture Rattan and wicker
products are made from
natural materials and are
hand crafted. Any variations in the weave or finish
are inherent characteristics and are considered part of it's
charm and beauty.
Kozy Kingdom is not responsible for typographical or