We thank all of our customer for the privilege of providing them with the best wicker and rattan furniture at the lowest possible price. Whether it is a wicker mirror, hamper, chair, or a entire wicker living room, sun room, den etc. it is our pleasure to serve you. Occasionally, we have customers who take the time to write us about our wicker products and service. All of us have very busy lives and we are especially grateful for these letters. It means a lot to us because we do take pride in our work. At this time I would like to share some of the letters with you.
Just to confirm that again the entire order arrived with flawless execution ... couldn't be happier ... this is the second major order you coordinated to arrive in KY while I live in TX ... my brother plans to order from you as well. Everything was in great shape and great value for money. Although I never do this ... you are more than welcome to post my comments ... rarely do I receive such good service and work with people that understand and accommodate my needs. Best Regards Tom
Dear Frank and Audrey,
Anyone who walks into a store to make a purchase or who goes on line to make a purchase and still come away feeling they have not been helped obviously have not shopped at Kozy Kingdom. Audrey and your customer service skills are remarkable.
I am in LOVE with my rattan dinette set, my wall unit and my table bookcase. I was very worried about shopping on line and you put me at ease. When you were not available, Audrey stepped right in and put me at ease. I will purchase from Kozy Kingdom again, and I will recommend Kozy Kingdom to my family and friends.
I purchased a wood carved TV stand with the swivel top w/casters.
I want to advise you that I am particularly pleased with my purchase. I enjoy the fact that it is so different and that it fits into my rather "electric" style of decorating.
I will gladly recommend the Kozy Kingdom to my friends and family.
I will also consider making future purchases for myself.
I just love the George Town wicker couch that I ordered from you and it is truly a pleasure doing business with you.
I normally don't express comments regarding items I receive shipped to me, as I believe good delivery is part of the service included with a purchase. However, the wicker furniture you shipped me was special.
My wife said she had never seen packing as thorough as you packed our furniture, nor have I.
We also compliment you on selecting the Bistro table as it really fits in with the wicker furniture.
While there are risks in buying from the internet, I must say your business is one I would recommend to anyone.
Thanks for honesty and help.
You are a model for conducting quality, ethical business over the internet. I am very careful and was cautious in making a purchase. However, here in Northern NY (the Canadian Border) I couldn't find what I wanted in quality wicker. Our wicker set for our sun room arrived yesterday. It is everything we hoped for and more. The quality of the cushions is wonderful. Everything was carefully packaged and arrived when you said it would. Thank you so much for wonderful service. We feel fortunate to have found you. Kathy Cameron
I received the 2 standing shelves that I ordered from you last week. The quality is exceptional, and I am very happy with them, the colors so rich and bright, nice and white. They are beautiful shelves, and they look great in my living room, on either side of a dark brown dresser under a mirror that is on the wall. They make a great contrast to the darker pieces in the living room; these are the first white pieces of furniture in the room, and they look great The packaging of the furniture was done exceptionally well also. Great job! Everything came in great shape! Thank you for great products, and I will be sure to order from you again! If you have any new products, please email me the literature on them. Thanks! And thanks for being so polite on the phone...your customer service is A+ as well!
.Mary Ann Nalbone
The furniture arrived on Friday. It is very nice and we are very pleased with it--it is extremely comfortable to sit in and the room it is in is already becoming a favorite hang-out. Thanks for your help and the extra time you took to verify the measurements on your website. The pieces were well packed and the driver was on-time and polite. Thanks again for a great transaction!
I was very hesitant to purchase furniture over the internet but being in MI there are no local rattan dealers. My dining set arrived today. It is perfect. The packaging was excellent and the cushions are great.Thank you for a beautiful set and a great experience in purchasing it.
Just want to let you know that we received the Grand bedroom furniture along with the glass tops and the round mirror. We love it.......really good looking, well made pieces. Your prices are so low for the quality of the wicker. Thanks again.
I received my wicker furniture this weekend and I absolutely love it! I read some of the testimonials posted on your web page and I also wanted to show my appreciation for the beautiful furniture I received. Since I ordered my furniture online I was somewhat skeptical of what it was going to look like but I am more then satisfied with it. It is absolutely gorgeous! The quality is amazing and you can't beat the price. The service provided by you and your staff is excellent and I was very happy with the delivery and clean-up process.
You've created another very happy and satisfied customer. I will certainly recommend your business to friends and relatives.
I just received my order and felt compelled to let you know how pleased I am. I was hesitant to order over the internet, just by seeing a picture and not knowing how sturdy the furniture would be. I was pleasantly surprised by the quality. I had wanted a quality set for my granddaughter, that had the look of an heirloom. This set will definitely last and looks wonderful. This will be a wonderful surprise for her when she sees it under the Christmas tree set up with a tea set and dolls. Thank you so much for the prompt delivery
We received the new cushions for our couch and loveseat and they are just perfect! The colors are just as expected and go with everything in the condo. The fabric is so nice, a perfect fit for the beach. Thank you so much for the quick delivery - we were able to get them in place before the Memorial Day weekend! You did a great job from start to finish, from providing the swatches to ordering to delivering. We had such a great experience that we will recommend you to all our friends!
Mary Louise York
Lake Wylie, SC
I had my furniture delivered yesterday and I have to tell you I couldn't be more pleased with the delivery service and of course the furniture I ordered. The Captiva set is beautiful. The colors are so vibrant and pretty. The pillows with the dragonfly and fringes on them are so different. It is such an attractive set. The furniture is of such great quality. The rattan and wicker goes so well together. I would highly recommend your company to everyone I know. I bought this set from just seeing it on your internet site. It is exactly what I saw. I am so happy with the choice I made. Thank you again for such great attention to my order and great service.
I just wanted to drop you a note about the great service that your company provided to my family. We ordered wicker furniture for our beautiful new wraparound porch in our new location. We ordered swings and rockers and a love seat
We have never ordered furniture online before and were a bit concerned about ordering something without seeing it. We did not have to worry because all of the furniture was as presented on your website.
We live now in Arizona. We also had a concern about having items shipped across the country from your location.
We wanted to say that our concerns were not necessary. All of our furniture arrived safely and without incident.
Your people packed all of the items properly to take the cross country trip. We thank you and your people very much for the service.Thanks Again,
We received our furniture today and we are very very pleased. It arrived in perfect condition and the quality and craftsmanship is excellent. The cushions are very comfortable and well-made and the fabric is beautiful.
Thanks so much.
Tim and Mary Lou Bishop
I received the new glass top in excellent condition. Thanks so much for all you did. I love the new furniture, and will be visiting your website again soon! So will my friends! I enjoyed doing business with you.
We received our wicker sofa, chair and tables this past Tuesday. It is just as pretty as it is in the picture. We are very pleased with our purchase. Thanks so much, a pleasure doing business with you and Audrey
Dear Frank and Audrey,
I received my two Belize wicker chairs and ottomans on Tuesday, November 18th. They arrived in less than 4 weeks after ordering them. They are beautiful and look great in the sitting room area in my master bedroom. I was impressed at how well they were packaged for shipping.
I truly appreciate the time that Audrey spent with me on the phone in helping me to decide on my order. Thank you both so much for such a wonderful transaction. My husband and I will enjoy this beautiful wicker furniture for years to come.